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“Consumer can be king only if he protects his rights as though it is his kingdom!”.

A fiercely competitive market comes with its own benefits – of having a choice and getting only the best, but also has its own share of negatives – of being taken for a ride way too often only for a few bucks! …
To battle this, the Indian law lays down certain regulations and guidelines for protecting the consumer and guaranteeing justice. …

5 important laws in this regard are: …

1) Right to information: Every consumer has the right to be informed about the quality, quantity, potency, purity, standard and prices of goods and services. This right is meant to protect consumers against unfair trade practices. …

2) Right to choose: Every consumer has the right to choose between a variety of goods and services. Every consumer has to be assured of an assortment of products at competitive prices. …

3) Right to safety: Every consumer has the right to be protected against marketing of goods and services which are hazardous to life and property. The main application of this right is in the healthcare, pharmaceuticals and food processing sector as these have direct impact on health.

4) Right to be heard: Every consumer has a right to be heard and to be assured that his interests will receive due consideration at appropriate forums.

5) Right to redressal: Each consumer has a right to seek redressal against unfair or restrictive trade practices or unscrupulous exploitation. There are consumer courts at district, state and national level for redressal of disputes.

If a consumer feels that he is a victim of violation of any consumer right then he can file a complaint in consumer court of India. ‘Consumer Court’ is the special purpose court that deals with cases regarding consumer disputes and grievances.

The procedure to file a consumer complaint:

 Firstly, identify the jurisdiction of the forum where the complaint is to be filed.
Draft your complaint stating facts necessary to establish a cause of action. The Consumer Protection Act, 1986, contains the format of the complaint.

Attach copies of all the documents supporting your allegations. …
You can also ask for compensation costs which should be specifically alleged in the complaint. Besides compensation, a consumer can also ask for the refunds, damages, litigation costs, and interest amount. You are also required to file an affidavit along with the complaint that facts stated in the complaint are true and correct.
The complainant can present the complaint in person or by his/her authorized representative without engaging any advocate.

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